Case Study: Hygenie Washrooms’ Partnership with Mueller Europe

Mueller Europe, a Midlands-based manufacturer specialising in copper tubing, operates a large and complex site that requires diligent and efficient hygiene and mat services.

For over 10 years, they had been working with a different provider but decided to switch to Hygenie Washrooms as they were looking for an improved level of service and management of their contract.

Washroom Challenges Identified:

Mueller Europe had experienced visits that had been missed and scheduled services not being delivered.

Given the size of the Mueller Europe facility, it was crucial to have a hygiene provider who could manage both weekly and monthly services with precision. The site required a comprehensive solution including:

• Hand Dryers
• Air Freshener Units
• Water Management Systems
• Sanitary Units
• Safety Mats and Dust Barriers 

Hygenie’s Solution

We conducted a detailed site survey to ensure they understood the specific needs of the Bilston facility. The survey allowed our team to tailor recommendations, ensuring all equipment—such as hand dryers, air fresheners, water management systems, and sanitary units— are optimally placed and suited to the site’s layout and traffic.

A key issue had been the frequent missing of mat exchanges with their previous provider. We agree to exchange mats frequently ensuring that dust barriers and safety mats were always fresh and in place. This consistency was crucial given the nature of Mueller Europe’s manufacturing environment, where safety and cleanliness are critical.

We introduced non-aerosol air fresheners, which are 100% recyclable and environmentally friendly. Unlike traditional aerosol units, these air fresheners contain no harmful emissions, solvents, or propellants, aligning with Mueller Europe’s interest in sustainability.

What are the biggest improvements since working with Hygenie?

Since switching to Hygenie, Mueller Europe has experienced no delays or missed services, praising the punctuality and attention to detail.

“The service is spot on—no faults or delays. The washrooms smell great,” shared Lakki Sandhu, Purchasing Manager from Mueller Europe.

One of the biggest differences they have noticed was the improvement in communication, keeping the client updated on all site visits and service schedules. The team is always available for any queries, and Mueller Europe now has complete peace of mind knowing they will be informed well in advance of any changes or updates.

The introduction of non-aerosol air fresheners and regular maintenance of sanitary units has greatly improved the overall quality of the washroom facilities. Staff and visitors consistently notice the freshness and cleanliness of the spaces.