Frequently Asked Questions

You can find the answers to some of the most commonly asked questions below.

If you can’t find the answer you’re looking for here, please don’t hesitate to get in touch.

The management team at Hygenie appears to have extensive experience in the business-to-business service industry, with a focus on providing quality products and services. Here’s a breakdown of their experience:

1. Cosette Wright (Managing Director)

  • Over 30 years of experience in the service industry.
  • Multiple award-winner, including the branch of the world competition, where she competed against branches from 15 other countries.
  • Emphasis on providing excellent products and services with flexibility.

2. Lee Wright (Operations Director)

  • Experience in dealing with supply chains and national accounts.
  • Held senior roles, indicating a depth of experience.
  • Specialisation in sustainability and supply chain management.

3. Ian Mahon (Operations Manager)

  • Extensive experience in washroom management.
  • Managed teams of service and administrative staff.
  • Focus on ensuring an exceptional client experience.

4. Darren McLean (Service Manager)

  • Field experience and installation expertise.
  • Responsible for ensuring the team is trained to high standards.

Hygenie can cover a national area through a network of independent washroom providers.

We ourselves cover the following areas: Nuneaton, Hinckley, Coventry, Warwick, Leamington spa, Stratford upon Avon, Gloucester, Cheltenham, Oxford, Banbury, Northampton, Milton Keynes, Peterborough, Leicester, Nottingham, Lincoln, Stoke On Trent, Manchester, Crewe, Stafford, Telford, Newport, Wolverhampton, Walsall, Dudley, Birmingham, Worcester, Hereford and Malvern.

Our standard contracts are 36 or 60 months fixed price contracts. We normally find once you’ve had the equipment installed and are getting great service at competitive prices there’s no reason to change. However we are very flexible so talk to us and we will see if we can accommodate you.

If you’re looking to terminate your contract with your current service provider, here are the general steps you can take:

1. Review Your Contract

Check the terms of your initial contract, including the duration and any termination clauses. Take note of the notice period required for termination.

2. Determine Notice Period

Identify the notice period specified in your contract. This can vary, but it’s commonly one quarter/month. Make sure to calculate the exact notice period you need to provide.

3. Payment Obligations

Determine if there are any outstanding payments or fees owed to the current service provider. Ensure that you settle any financial obligations according to the terms of your contract.

4. Submit a Written Notice

Draft a formal written notice of termination. Clearly state your intention to terminate the contract, the effective date of termination, and reference the specific clause in the contract that allows for termination.

5. Confirm Termination Process

If your new service provider, in this case, Hygenie, is willing to handle the termination process for you, confirm the details with them. Provide any necessary information or documentation required for a smooth transition.

6. Notify Current Service Provider

Send the termination notice to your current service provider. Make sure to follow any specific instructions outlined in your contract for delivering termination notices.

7. Coordinate with Hygenie

Work closely with Hygenie to facilitate the transition. Provide them with any necessary information from your current provider and ensure that they have the required permissions to handle the termination process on your behalf.

8. Follow Up

Follow up with both your current and new service providers to confirm that the termination has been processed and that the transition to the new provider is proceeding smoothly.

This is legally required to confirm to you as the producer of the waste that your waste has been taken away by a licenced waste carrier (please see our licence enclosed) and what happens to your waste.

It should have four sections:

A: The type of waste/Quantity/ Weight/EWC waste code and how many collections the note covers for the year.

B: Producer of the waste this will be your full name and address. You will need to sign as the producer and confirm that you have fulfilled your duty to apply the waste hierarchy, as required by regulation 12 of the waste (England and Wales) regulations 2011.

C: Company collecting the waste – That’s us and this is where all our information as the collector is put in, we will sign this as well and our full details will be put.

D: Address of place of transfer/collection point. This is where we take the waste to. As we are not a waste station and there is no exemption covering us to store waste on site, we must take the waste to a licenced clinical and waste station.

Please visit our sustainability page which shows the full waste route.

A consignment note must be completed to accompany hazardous waste when moved from any premises.

Here’s a summary of the services we offer:

1. Product Range:

  • Sanitary units
  • Hand dryers
  • Air freshener units
  • Air purification units
  • Large area scent machines
  • Vending machines to include free vends
  • Floor matting
  • Soap dispensers
  • Urinal systems
  • Water management systems
  • Waste removal services
  • Janitorial and consumables products
  • Water machines

2. Service Frequency:

  • Standard service includes 12 visits per annum.
  • Option to increase service frequency to 26 or 52 visits if required.

3. Communication:

  • Email notification prior to each service visit to confirm the scheduled visit if required

4. Dedicated Service Driver:

  • You have the same service driver for consistency.
  • The driver services all items on-site, covering washrooms, matting, and vending.

5. Personalised Business Relationship:

  • The goal is to establish a personal and ongoing business relationship with the same service driver, promoting familiarity with the building and its unique needs.

Yes we do and we ensure that as a company that this is consistently monitored and reviewed.

In brief the policy refers to our responsibility towards our environment.
We ensure as a responsible business we meet the highest standard of ethics and professionalism.

Our company’s social responsibility falls under two categories; compliance and proactiveness. Compliance refers to our company’s commitment to legality and willingness to observe community values. Proactiveness is every initiative to promote human rights, help communities and protect our natural environment.

Let's Talk

If you are looking for washroom services in Oxford, Birmingham, Coventry, Warwickshire, Leicester, Northampton, Nottingham or elsewhere in the UK, please contact our friendly team. We’d love to hear from you.

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