Washroom Services for Education

At St Edmund Hall we were using a nationwide company for our hygiene services. We had been let down by them many times by either infrequent service calls or in many cases no service calls. We decided to look at the market for a replacement company and were recommended by other colleges to try Hygenie washrooms. Cosette and her team have been so helpful right from the start, they advised us on the best products for our site and the monthly services have always been carried out on time by Carl who has worked well with our housekeeper to learn the layout of the washrooms and give advice where required. I would have no doubt in recommending Hygenie washrooms

We just wanted to say how delighted we are with the service Hygiene provide and how wonderful Julia is with us.

She's always happy and willing to help us with information as she performs her duties, we couldn't ask for a better person, I'm sure.

I was pleased she suggested having more Sanitary bins which will definitely benefit us here at St Francis of Assisi, she needs to be commended in her attitude to perform the roll she does for your company.

We’ve been looking forward to moving across to Hygenie for the last few years and were not disappointed. Emma and Daren from the team were incredible, they installed the new sanitary bins and airfresh/air purification units within a few hours.

The biggest incentive to move across to Hygenie was not only the brilliant customer service but knowing the sanitary bin collection schedule is provided to us with two weeks’ notice, which is vital within a college environment.

Hygenie say what they do, and more importantly do what they say, a very refreshing approach in this day and age.

We moved our hygiene and washroom services to Hygenie in September 2022, combining two previously separate contracts who were both underperforming.

Cosette and Ben visited our sites to undertake the required surveys, they listened to our needs and put together a service-level plan that suited our requirements and budget. This combined our sanitary washroom services and clinical waste collections across two geographically separate sites.

Hygenie have proven to be reliable with great communication, the greatest compliment I can provide is I now rarely have to even think about our washroom and clinical waste services, Hygenie just ensures it happens.

Highly recommended.

Always a great service, quick and reliable with friendly and professional staff, both in the office and operationally. Having had issues in the past with similar companies I feel confident that our expectations will always be met by Hygenie. I would highly recommend them to anyone.

We reached out to Hygenie as a local company hoping to get an improved service from our previous. Hygenie have delivered over and above with a personal, reliable and friendly service with great communication. We have taken on sustainable alternatives whilst making savings. Very happy with the service and relationship with Hygenie.

What products do you have on-site?

Sanitary bins, Soap Dispensers, Medical waste bins and soon-to-be hand dryers and toilet roll dispensers.

Would you recommend Hygenie and why?

Absolutely! Great communication, speedy and friendly service and an ever-changing growing business with the shift towards sustainable future.

Any special mentions...

Everyone! Anytime I make a call or email, if that person can't come back to me straight away, someone else in the team does. The customer really is first with Hygenie.

"Simply outstanding service from Hygenie from day one of starting my role as Estates manager within Harborne Academy.

One of my remits was to make the building more energy compliant, Cosette helped me with that by looking at the academy’s wants and needs in all the washroom facilities,

For example, Hygenie replaced all the hand dyers with A+ ratings reducing our consumption to the grid.

Lastly one of the most important attributes in a company is great customer service. Hygenie has to be one of the best washrooms companies I’ve ever had the pleasure of dealing with in all my years as an FM manager.

One person also to mention is our service operative Carl, he delivers on time every time with regular PPM’s visits. Making the academy a safer place.

"I am the Site Manager at Oak Wood Schools in Nuneaton, Hygenie have become one of our most reliable and trusted contractors over the past few years. Before them we had a contract for removal of hazardous waste from our site with another company, however missed visits and poor service had become the norm for us. We decided to search out for quotes from a few other waste removal companies. Cosette came over from Hygenie and was very helpful, unlike some others she didn’t try to push us into a contract, she was polite and answered questions quickly. After we decided to move to them the install of new air filters, hand driers, bins and sanitary units was carried out at our convenience and done without a hitch. Since then we have had no issues, Ben comes out each week to clear our waste and regularly empties the sanitary bins, he is always polite and gets his jobs done quickly without any need for supervision. Additionally when needed I can always call Cosette to source cleaning materials and chemicals, she always seems to be able to find anything needed quickly. Overall I can definitely recommend Hygenie as a company to work with."

Carl provides an exceptional service to our school, Fitzharrys, and after an unexpected experience last week he dealt with it very professionally; no quibbles and for this we are extremely grateful. In this situation he went above and beyond his service operative role. Thank you

We appointed Hygenie Washroom Services Ltd after their successful bid to take over the servicing of our sanitary bins across all of our 4 schools and its 24 buildings since 7th October 2019.
We are absolutely delighted with their provided services so far and their ethos and approach toward our business. Their staff are positive, polite, professional and all DBS checked. They communicate effectively with us and all their 2 weekly and monthly service schedule are already planned for a period of 1 year and we get an email reminder of next visit before each visit.
I have no hesitation in recommending Hygenie Washroom Services Ltd to any other end user.

"I wanted to say how delighted we are with the service levels and equipment that Hygenie are currently supplying for us. It is lovely to have the same team each month to change the mats and sanitary bins as they know where to go and get on with job efficiently. The darker mats are far more durable and hide the dirt better."

"We have been with Hygenie for almost 1 Year and find the Service very good, we are so happy that we changed from our previous supplier, being with Hygenie has been hassle free".

"We have now had Hygenie service both the Senior and Prep school sites for just over 4 years now and within this time I can honestly say that the service has been exceptional.
They ensure that we have the same operatives per visit and that all units are always cleaned and refreshed. The smells from the air fresheners are amazing and really freshen up the areas within the school.
The team are always so happy and will go out of there away to help and resolve any issues that might arise. All paperwork is precise and the DBS checks are provided too. It is a pleasure to work with them."

"The service we received from our previous sanitary bin provider was poor and a lot of my time was being taken up dealing with issues. Really glad to have switched to Hygenie. I know that we can rely on Cosette and her team to deliver what they say and provide a quality service for St Anne’s College."

“Ever since we signed our contract with Hygiene, they have provided the highest quality of service with superb customer support. We look forward to extending our contract with you for years to come and believe you will continue to provide such excellent service to us’’.

“Hygenie has been giving us consistently excellent service over the last 3 years. Staff are very friendly, helpful and professional and I would highly recommend the company.
Response times are brilliant for any unforeseen situations”

"I have now used Hygenie to provide services on two large washroom contracts across the Midlands. They are currently delivering an excellent service to all sites of Birmingham Metropolitan College. Professional, friendly, flexible to the demands of a busy College and all delivered in a customer centred manner."

“We changed to Hygenie Washrooms after having repeated problems with our previous supplier. Since changing the quality of service is fantastic. They book in prior to service by email and the same person comes to each visit. The equipment they have provided is much improved, the sanitary units are kept in situ but the liner is changed and the unit sanitized each service. This way of servicing is a great improvement on the exchange service. Our new Hygenie Oxygen Airfresh smells great and we have positive feedback about the washrooms. Lastly they now provide our floor matting on a rental and clean service and these are also great quality.”

“We have used Hygiene Washrooms for a while now, after changing from a National company, the difference in service is very noticeable. They provide us with scheduled visits and email us in advance. The staff are professional, well-presented and provide a discreet service. From our initial meeting their advice was sound, they listened to our requirements and after completing a site survey of our washroom needs provided very competitive prices against current costs. The installation was very quick and without any upheaval to us. The equipment is far superior with clean sanitary units and effective Airfresh. I would have no hesitation in recommending them for your washroom services.”

"We moved from our existing supplier to Hygenie and they have demonstrated their willingness to listen to our needs and offer a more personal, reliable and competitive service. They contact us regularly and the team are always courteous and friendly and deliver on time. We are very happy with the service they provide."