Testimonials
We've been looking forward to moving across to Hygenie for the last few years and were not disappointed. Emma and Daren from the team were incredible, they installed the new sanitary bins and airfresh/air purification units within a few hours.
The biggest incentive to move across to Hygenie was not only the brilliant customer service but knowing the sanitary bin collection schedule is provided to us with two weeks notice, which is vital within a college environment.
We just wanted to say how delighted we are with the service Hygiene provide and how wonderful Julia is with us.
She's always happy and willing to help us with information as she performs her duties, we couldn't ask for a better person, I'm sure.
I was pleased she suggested having more Sanitary bins which will definitely benefit us here at St Francis of Assisi, she needs to be commended in her attitude to perform the roll she does for your company.
I just wanted to say that I met a very pleasant woman by the name of Julie who has serviced our scheme at Woodside, and it was a pleasure to meet her and speak with her also.
She conducted her duties as a professional in which she was engaging with our tenants, which was good to see and hear.
We don’t have many contractors that interact with out tenants, but Julie took her time and explained to us what she was here for and her surroundings for her to conduct her duties.
I just wanted to show my appreciation to you and mainly Julia Jeyes and how happy I am with the service.
Julia is always punctual, polite and professional at all times and she is a pleasure to have around the site. She always does her job with care and is accommodating when it comes to sending site staff over to other locations.
I couldn't get anyone over to our Chelmsley wood site straight after her visit to solihull, so she went off to do another job and went over a little later.
I have only been here for 3 months, but all staff on site speak very highly of her and what she does.
I want to commend one of your reps, who comes monthly to Selco.
Terena always provides us with excellent and dependable services to our washrooms.
We have never had any issues with smelly units. Terena is discreet and professional but what I love the most is she always champions a huge smile when she’s here!
She is a great ambassador to Hygenie.
Moving across to Hygiene was the best thing we ever did.
From your office staff who keep in touch each month for appointments, but in particular we would like to say a 'BIG SHOUT OUT' to your operative Terena Thomas, who messages me the night before with her ETA.
Terena is a very pleasant lady who goes out of her way to may our lives easier and provide us with a first class service on behalf of Hygiene.
What can we say we love Terena she’s ace and always so happy.
She always gives us notice on when she’s due in so we can be all ready for her.
We couldn’t be happier with the service we get from both Hygiene and Terena.
I just wanted to take the time to recognise Terena and Julia, this morning and every time they are here really!
They are absolutely brilliant, they were working so hard this morning with heavy mats we could see they were tired, yet they were highly professional and interacting with UCB staff and customers with regards to the logo and positioning of the mats. Which made me think, they are the only subcontractors i have on site that i never need to manage or babysit, they come in do their jobs efficiently and work well with the client!
Super impressed with them!
The install went really well, Darren was lovely and did a great job, neat, tidy and very quick.
Over the moon with the hand dryers and the downstairs smells lovely now we have an extra air freshener.
Thank you for the great service!
Just wanted to say that Theresa is great, we have varied opening times meaning that accessing our site on a schedule can be a challenge, Theresa has been communicative, professional and is accommodating at all times and always turns up with a smile on her face.
We'd like to say a thank you to Julia for all her hard work and commitment over the past few months.
She ticks all the boxes, all goals are achieved and standards are to a high level.
One happy client.
Having used Hygenie now for just over a year, I would like to say what a breath of fresh air they are. Their service is excellent, you always know when they are coming as they email us every week with a visit date, they do an excellent and thorough job, nothing is too much trouble and their staff are always helpful and friendly.
With Hygenie you get a first-class service from a family-run company who care about its customers and is always there to help if you need it. I would highly recommend them if you are unhappy with your current provider.
We were totally frustrated with our previous provider with lack of interest, communication, service, responses showing no interest.
So invited Hygenie and immediately experienced the exact opposite with positive initial meeting with Cosette and Ben providing guidance, ideas and solutions to previous ongoing issues.
Whilst we are only on 1 site with service required for our Toilets (Gents, Ladies and Disabled) made to feel they were interested in our business from the outset and would be establishing a positive working partnership.
Overall package tailored to our needs and not had any disappointments since we became a customer (Partner) with all the positives met experiencing no issues and saving significant
time that had been wasted with the previous provider.
Strongly recommend Hygenie to any Business and should have looked elsewhere far sooner.
Hygenie say what they do, and more importantly do what they say, a very refreshing approach in this day and age.
We moved our hygiene and washroom services to Hygenie in September 2022, combining two previously separate contracts who were both underperforming.
Cosette and Ben visited our sites to undertake the required surveys, they listened to our needs and put together a service-level plan that suited our requirements and budget. This combined our sanitary washroom services and clinical waste collections across two geographically separate sites.
Hygenie have proven to be reliable with great communication, the greatest compliment I can provide is I now rarely have to even think about our washroom and clinical waste services, Hygenie just ensures it happens.
Highly recommended.
Always a great service, quick and reliable with friendly and professional staff, both in the office and operationally. Having had issues in the past with similar companies I feel confident that our expectations will always be met by Hygenie. I would highly recommend them to anyone.
We reached out to Hygenie as a local company hoping to get an improved service from our previous. Hygenie have delivered over and above with a personal, reliable and friendly service with great communication. We have taken on sustainable alternatives whilst making savings. Very happy with the service and relationship with Hygenie.
What products do you have on-site?
Sanitary bins, Soap Dispensers, Medical waste bins and soon-to-be hand dryers and toilet roll dispensers.
Would you recommend Hygenie and why?
Absolutely! Great communication, speedy and friendly service and an ever-changing growing business with the shift towards sustainable future.
Any special mentions...
Everyone! Anytime I make a call or email, if that person can't come back to me straight away, someone else in the team does. The customer really is first with Hygenie.
"Just wanted to say how impressed I am with the Airsteril unit. Having used the unit since the Pandemic started I am thrilled at the efficiency of the compact unit.
My studio always smells so fresh after the unit has been working, especially overnight and closed in, knowing that the Airsteril is working silently in the background cleansing my work areas.
I also wish to thank you and the team for always being so professional and efficient with any orders or requests for service / information. Without doubt an  amazing company and team. Thank you!"
"The team are quite the most helpful and pro-active I have encountered in dealings with washroom companies.
Their professionalism has resulted in many complements which we are delighted to accommodate".
I have just caught Julie on her site visit today.
What a charming lady.
She has walked me through your site manual and made sure my signatures are all up to date.
I commend you for having such great staff – they are always smiling and very happy!
I wish all my suppliers were like yours.
Julia is a credit to your organisation.
She always comes in with a smile on her face, is extremely friendly, efficient and professional.
She truly does brighten up our day just a little when she comes in and the fact I had to ask for a specific Email shows that we have had no issues since working with us that I have had to get in touch!
I just wanted to write and let you know how great a job Ryan does. He is always smiling and chatty and brightens up our mornings on the days he does a collection from us.
I would just like to mention I am very happy with Tarina’s service.
She always very polite and definitely lights up the clinic when she comes in.
Always goes and extra mile buy wiping down my bloods bin and answer any questions we may have.
Very respectful when I have customers in clinic too.
Today we had our monthly visit from Terena and as usual she is really friendly, helpful and organised.
We have received numerous compliments from our occupiers about how lovely the air fresheners are.
Thank you for the service you provide.
I would just like to say what a difference Terena has made since coming on site at Ishida. Terena is pleasant, affable and most of all knowledgeable about your products and our needs.
All of my colleagues have noticed a difference too.
When our previous guy left, Rob attended with him to get to know the routes / customers and right from that very day Rob has been friendly , polite and pleasant.
We are able to have a laugh with him and he works quickly and efficiently to avoid any disturbances to the nursery routine.
Rob is a friendly face that we all look forward to seeing ????
We’re delighted with the excellent value service we receive from Hygenie. Ryan is friendly and efficient and we highly recommend them
We would like to take this opportunity to thank all of you at Hygenie for the excellent service we have received since signing up with you.
From the outset, we have received exceptional customer service, both friendly and professional.
Any questions at the beginning of our relationship with you were answered clearly and helpful advice offered.
Your hygiene technicians have been polite, prompt and efficient when visiting our premises and always respectful and courteous toward our customers.
Rob & Ryan always appear on site smart and well presented and are a credit to your organisation.
Their friendly demeanour shows they are happy in their work, which in itself demonstrates they are valued by their employer.
We look forward to continuing to work together and are happy to recommend your services to others.
"The Hygenie UK staff are always friendly when they arrive at Emerald House Associates. If the person hasn’t been to the premises before, they are happy for me to show them around and wait for them. Always quick and efficient at their job."
You have provided services for us for a long time and I would like to say big thank you for your support when we needed it in the past, also big thank you for Julia who visiting our property to give us best service the job its always done in promise time and on the high standard.
Thank you again for being our contractor.
One of your staff have been to visit us today and I would just like to say what an absolutely ray of sunshine she is, she is always so happy, cheerful and polite. She really is a pleasure to have here and an asset to your company.
I cannot fault Terena in her work ethic and customer service skills, she is always polite, cheerful and helpful. She is excellent at her work and does her job in a very professional manner. She is very dedicated at what she does and we are very happy with her.
Terena has been coming to Johnsons Cars Head office for quite some time now and she is an absolute pleasure, she is always smiling and happy, it feels like shes part of our team when she comes into the office.
She’s a credit to your company.
Hygenie has been servicing our Community Hub building for a number of years now and we have always received great service from them. The team at Head office are always helpful and quick to respond to requests. Likewise, Chloe who visits monthly to service the building and deliver our products is always friendly and professional.
Just wanted to say what a great company Hygenie are; very reliable, on time and great communicators from the office staff, regular service visits from Julie Jeyes and our amazing Account Manager Kim Hubbard. Kim regularly checks in with us to make sure everything is running smoothly and if we have encountered any issues (which we have’t). We would highly recommend Hygenie to anyone.
I contacted Hygenie looking to improve our facilities in the factory, Kim was very professional and straight away recognised a need to install Air Steril units to kill the bacteria in the air.
We had a high level of sickness which was more than likely spread by the airborne bacteria, the unnatural aura was constant no matter what we tried.
Several months after install of Air Steril units and the change is incredible, the level of sickness has decreased and there is a nice fresh smell to our facilities.
We also had water control systems installed which should decrease our water usage over the year so a bonus.
I would highly recommend Hygenie, they are efficient and extremely helpful.
Just a quick note about Chloe who has visited today, she is always friendly and chatty.
Does her job very quickly and efficiently when she visits the Head Office.
"After many years of managing buildings for Clients such as Rolls Royce, Volvo, MTC, I was tasked by a client to improve their washroom services for something better and more effective. I was introduced to Cosette Wright who discussed her products and the advantages of their Hygenie Oxygen Airfresh system. We gave one of the units a trial run for 4 weeks and we were overwhelmed by the positive response from the client. The Hygenie Oxygen Airfresh units are very stylish in design, are very effective and generate a great fragrance every day. After the 4 week trial we had all our washrooms changed over to the Hygenie Oxygen Airfresh product. The installation was quick and effective by a professional team who managed the change over from the existing system to theirs. There was no disruption to service in the washrooms. We have had no problems since installation, just excellent feedback about this product. Their after sales support is very good. I would have no hesitation recommending anyone to Hygenie."
“We have been very impressed with Hygenie washrooms. The standard of the products are excellent and the service is the best we have had. We were particularly impressed with the service email at the start of the month confirming our service date, this is really useful. Thanks so much; it’s great to go into our washrooms now they smell and look great.â€
“Hygenie UK have made a real difference to our wash room facilities, their products are modern and the service is excellent. Hygenie UK staff are polite, professional, efficient and their uniformed appearance is very smart.
I’m notified well in advance of each monthly visit by email so that I know when to expect them. Any requests that I have made to Hygenie UK have been dealt with immediately and I would not hesitate to recommend them. Having made enquiries with other wash room facility providers, I know that Hygenie UK’s rates are very competitive.â€
"Our washroom supplies used to come from a nationally known company which provided appalling service for a high price; we looked around for alternatives and found Hygenie, a local company in Nuneaton. After a visit from Sales Director Cosette who discussed our requirements and explained our options we received a very favourable quotation and decided to change our supplier to Hygenie and we are glad that we did!
Our equipment was installed quickly and without fuss and we were even given a choice of fragrances for our air fresheners! The servicing of our equipment is carried out regularly and efficiently with the minimum of fuss and disruption and all the staff are very friendly. We are pleased to be supporting a local company and would highly recommend them to anyone looking for washroom services."
“After our 1st quarter of dealing with Hygenie, I’d like to let you know how pleased we are with the service that we are receiving from your company. The washroom equipment is by far superior to that of our previous supplier and the service that we receive from Darren is excellent; he is always very discreet & polite. The air fresheners are wonderful. Not only do they smell amazing, but they are long lasting too. A complete improvement on what we used to have; to which I could only say was reminiscent to that of a baby change facility in a shopping centre! Now we look forward to our new fragrances every month. I would have no hesitation in recommending your service, if you ever need a referral please let me know and I would be more than happy to oblige.â€
“I have known Cosette and had direct business dealings with her for over 10 years. I have always found Cosette to be professional and flexible in her approach and with a proactive “can do†attitude, I would have no hesitation in recommending her to any client.â€
"Here at Banana Moon Hyde we have had 2 Air Sterile units from day one, we leave them switched on all the time, and they are both placed over nappy changing areas, which that’s face it gets pretty smelly at times, at times yes our baby room has a certain odour, bums need changing, but honestly with minutes of nappies being done and binned the smell goes, these units work fast, over the weekend we leave doors open so that the unit can go to work and clean all surfaces, we still wipe down and clean everyday but we have no nasty smells, one unit covers nappy area and toilet’s again we have not experienced any nasty smells its really does eliminate smells/odours. I would highly recommend units."
"We have worked with Hygenie for over two years and we have always found them very helpful to work with. They ensure that our nursery is always smelling fresh and clean throughout with their products. They have also provided our Banana Moon Hatton welcome mat at the front door! All the hygenie staff are very friendly and reliable – we have a great working relationship! Thank you Hygenie!"
“We began using Hygenie in 2015 as a change from our existing provider. Not only are Hygenie a more cost-effective solution for our business but we are also very happy with the excellent level of service they provide. The equipment installed and the products provided are of extremely high quality and their reliable team of friendly staff add a personal touch. We would have no hesitation in recommending Hygenie, for those looking for five-star service with a smile.â€
Hygiene was recommended by a friend who runs a much larger venue so I was confident that they would be excellent and they have exceeded my expectations. They have been 100% reliable, responsive to our budget constraints and totally professional. Having a sanitary Âbin in each toilet cubicle was an easy decision after two emergency plumber visits. Each one cost more than 18 month rental of all the units we need! If only I had listened to Cosette ..."
"DCA Design have been using Hygenie for the last 3 years, initially Cosette and her team began with one site then increasing the cover to all sites for DCA, I have found them to be professional and conscientious in their approach with the added bonus of been competitively priced. Since using Hygenie our service in the welfare facilities has greatly improved, this is in part due to the great service we receive and the range of products offered."
“From the outset, the service provided by Hygenie has been exceptional. The sales process was honest, detailed and efficient. The installation was professional, accomplished and of a high standard and the service process was, and continues to be, punctual, effective and of a high calibre. The improved washroom facilities provided by Hygenie have been recognised positively by the entire workforce and continue to ensure a seamless and hassle-free way to manage such a key business responsibility.â€
"I just wanted to put pen to paper to confirm how good the portable air sterile unit is. As a high-end boutique hotel it is extremely important for us to maintain high hygiene standards throughout the property, and the unit really helps us to achieve this. I must admit I was a bit sceptical at first, but it’s really proved its worth – it helps to remove odours from bedrooms where guests have smoked, or we have painted the room, or there has been an accident – instead of keeping the room off, we can re-instate it much quicker and sell it – it pays for itself! I am really impressed with it – thanks for convincing me!"
"Since changing to Hygenie washrooms earlier this year we have been very impressed with the service they provide. They book in ahead of service and are always professional. The new Airfresh is very impressive and we have had many positive comments. I would highly recommend Cosette, lee and the team at Hygenie."
"Congratulations to Hygenie on the twelve month anniversary of our contract. The standard of service from whole team has been and remains top quality. Refreshing to find a company that wants to work with and develop a relationship of trust. The range of products is top quality with a wide choice. They meet our demanding needs and requirements that help to keep us both market leaders. No hard pressure up selling and a personal approach is very reassuring. Service visits planned in advance and assurance of staff that carry out the works in an unobtrusive and professional manner. Their appearance is very good and reflects a professional company whose genies work their washroom magic. I would like to fully endorse my recommendation and testimony to Hygiene whom I look forward to a long and happy partnership."
We changed to Hygenie Washrooms after having repeated problems with our previous supplier. Since changing the quality of service is fantastic. They book in prior to service by email and the same person comes to each visit. The equipment they have provided is much improved, the sanitary units are kept in situ but the liner is changed and the unit sanitized each service. This way of servicing is a great improvement on the exchange service. Our new Hygenie Oxygen Airfresh smells great and we have positive feedback about the washrooms. Lastly they now provide our floor matting on a rental and clean service and these are also great quality.
We have used Hygiene Washrooms for a while now, after changing from a National company, the difference in service is very noticeable. They provide us with scheduled visits and email us in advance. The staff are professional, well-presented and provide a discreet service. From our initial meeting their advice was sound, they listened to our requirements and after completing a site survey of our washroom needs provided very competitive prices against current costs. The installation was very quick and without any upheaval to us. The equipment is far superior with clean sanitary units and effective Airfresh. I would have no hesitation in recommending them for your washroom services.
"We moved from our existing supplier to Hygenie and they have demonstrated their willingness to listen to our needs and offer a more personal, reliable and competitive service. They contact us regularly and the team are always courteous and friendly and deliver on time. We are very happy with the service they provide."
"We have now had Hygenie service both the Senior and Prep school sites for just over 4 years now and within this time I can honestly say that the service has been exceptional.
They ensure that we have the same operatives per visit and that all units are always cleaned and refreshed. The smells from the air fresheners are amazing and really freshen up the areas within the school.
The team are always so happy and will go out of there away to help and resolve any issues that might arise. All paperwork is precise and the DBS checks are provided too. It is a pleasure to work with them."
"We have been through a tough year, as have most businesses, we are a self-supporting charity who rely on having contractors who support us in what we do at a reasonable price. Hygenie uk is one of those companies, they stepped in and gave us excellent service when we needed it most. Not only installing a new sanitary supply system but also fitting airsteril units to improve the working environment for our staff.
We at the National Space Centre highly recommend Hygenie uk for all your sanitary needs, cleaning supplies and airsteril system."
"Simply outstanding service from Hygenie from day one of starting my role as Estates manager within Harborne Academy.
One of my remits was to make the building more energy compliant, Cosette helped me with that by looking at the academy’s wants and needs in all the washroom facilities,
For example, Hygenie replaced all the hand dyers with A+ ratings reducing our consumption to the grid.
Lastly one of the most important attributes in a company is great customer service. Hygenie has to be one of the best washrooms companies I’ve ever had the pleasure of dealing with in all my years as an FM manager.
One person also to mention is our service operative Carl, he delivers on time every time with regular PPM’s visits. Making the academy a safer place.
"I am the Site Manager at Oak Wood Schools in Nuneaton, Hygenie have become one of our most reliable and trusted contractors over the past few years. Before them we had a contract for removal of hazardous waste from our site with another company, however missed visits and poor service had become the norm for us. We decided to search out for quotes from a few other waste removal companies. Cosette came over from Hygenie and was very helpful, unlike some others she didn't try to push us into a contract, she was polite and answered questions quickly. After we decided to move to them the install of new air filters, hand driers, bins and sanitary units was carried out at our convenience and done without a hitch. Since then we have had no issues, Ben comes out each week to clear our waste and regularly empties the sanitary bins, he is always polite and gets his jobs done quickly without any need for supervision. Additionally when needed I can always call Cosette to source cleaning materials and chemicals, she always seems to be able to find anything needed quickly. Overall I can definitely recommend Hygenie as a company to work with."
Carl provides an exceptional service to our school, Fitzharrys, and after an unexpected experience last week he dealt with it very professionally; no quibbles and for this we are extremely grateful. In this situation he went above and beyond his service operative role. Thank you
Having the large area scent machine in the spa reception has really made a huge difference.
Members and Owners are always commenting on how good it smells in the spa. I had an idea of what I wanted it to smell like but couldn’t explain it properly. Cosette and her amazing team helped me get the exact smell I was looking for. I absolutely love it!
We appointed Hygenie Washroom Services Ltd after their successful bid to take over the servicing of our sanitary bins across all of our 4 schools and its 24 buildings since 7th October 2019.
We are absolutely delighted with their provided services so far and their ethos and approach toward our business. Their staff are positive, polite, professional and all DBS checked. They communicate effectively with us and all their 2 weekly and monthly service schedule are already planned for a period of 1 year and we get an email reminder of next visit before each visit.
I have no hesitation in recommending Hygenie Washroom Services Ltd to any other end user.
At St Edmund Hall we were using a nationwide company for our hygiene services. We had been let down by them many times by either infrequent service calls or in many cases no service calls. We decided to look at the market for a replacement company and were recommended by other colleges to try Hygenie washrooms. Cosette and her team have been so helpful right from the start, they advised us on the best products for our site and the monthly services have always been carried out on time by Carl who has worked well with our housekeeper to learn the layout of the washrooms and give advice where required. I would have no doubt in recommending Hygenie washrooms
"We have been with Hygenie for almost 1 Year and find the Service very good, we are so happy that we changed from our previous supplier, being with Hygenie has been hassle free".
"I wanted to say how delighted we are with the service levels and equipment that Hygenie are currently supplying for us. It is lovely to have the same team each month to change the mats and sanitary bins as they know where to go and get on with job efficiently. The darker mats are far more durable and hide the dirt better."
"The service we received from our previous sanitary bin provider was poor and a lot of my time was being taken up dealing with issues. Really glad to have switched to Hygenie. I know that we can rely on Cosette and her team to deliver what they say and provide a quality service for St Anne's College."
Ever since we signed our contract with Hygiene, they have provided the highest quality of service with superb customer support. We look forward to extending our contract with you for years to come and believe you will continue to provide such excellent service to us.
Hygenie has been giving us consistently excellent service over the last 3 years. Staff are very friendly, helpful and professional and I would highly recommend the company.
Response times are brilliant for any unforeseen situations.
"I have now used Hygenie to provide services on two large washroom contracts across the Midlands. They are currently delivering an excellent service to all sites of Birmingham Metropolitan College. Professional, friendly, flexible to the demands of a busy College and all delivered in a customer centred manner."
"ServiceMaster Cs Leicester, Northampton and Peterborough have worked in partnership with Hygeine for many years, and have always found them to be completely professional.
They provide a punctual, well organised, customer friendly service, and we gain positive feedback from our customers that receive services from Hygienie on our behalf.
I would have no hesitation in recommending Hygeine to anyone who may be considering their services."
“We have received excellent service from Hygenie, since we moved into our new facility. Cosette is always quick to respond when I have a query or request and always seems happy to oblige. In addition, the attendants’ onsite are always friendly and helpful. We are very pleased with the service and support that Hygenie provide. I wouldn’t hesitate to recommend them to others.â€
"We have been working with Hygenie for a number of years after experiencing very poor service and relationship breakdown with a larger supplier, who had let us down on contracts which ultimately meant our customers were being let down.
Since transferring all of our services and then working with Cosette and Lee at Hygenie we have experienced 1st Class customer care and built a relationship of trust and fairness. There has never been a time when we have felt let down or challenged which means that we in turn can deliver our services to our customers without fault.
Hygenie go the extra mile to deliver a service which we have found second to none and I would recommend their services to any other business without hesitation."
"At Child First we are delighted with the level of service provided by Hygenie and have always found them to be extremely professional and supportive to our business requirements. Nothing is too much trouble and our Nursery managers have been very impressed with the equipment especially the Child Friendly Hand dryers which since implementing in one of settings has reduce our expenditure on paper towels considerably. Overall Hygenie have proven to be a great choice and we have no hesitation in recommending them to any clients we work with."
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