SE Controls, an engineering business based in Lichfield with approximately 140 employees across two medium-sized buildings, were seeking to improve the quality and management of their washrooms. SE Controls transitioned to Hygenie Washrooms in January 2024.
SE Controls were seeking a washroom supplier with an improved level of service when we approached them. The initial meeting proved productive, leading SE Controls to sign a washrooms services contract with Hygenie, which would address a wide range of needs, including:
During two comprehensive site surveys, Hygenie identified several issues relating to solutions and equipment that were counter-intuitive to providing a welcoming washroom experience.
Our team advised either removing and replacing the air freshener solutions for more appropriate and cost-effective alternatives.
SE Controls had regularly received incorrect paper towels that didn’t fit their dispensers, forcing them to manually cut down the rolls, a tedious and time-consuming process. There were frequent communication lapses, with no single point of contact to address their issues.
We resolved the consumable issues by introducing a system where SE Controls are notified several days before each service visit. This gives them the opportunity to assess their stock levels and place orders for any additional consumables, which are then delivered during the service.
“Hygenie give us several days notice of visits, allowing us to inform them if any consumables are required, and they bring these with them. We have the correct items delivered at the correct time; no over-deliveries, no running out of items,” the Health and Safety Advisor explained.
We provide with a dedicated Account Managers and Operatives to each customer providing them with a single point of contact and the continuity of staff who build relationships with our customers and knowledge of their sites.
Since working with SE Controls, we have introduced environmentally friendly, non-aerosol air fresheners to replace the aerosol units. A recycling system for sanitary and offensive waste has been implemented, ensuring it did not go to landfill, aligning with SE Controls sustainability objectives.
“We immediately noticed a lovely smell as soon as you entered the toilets. We had not had that before.
It is completely the opposite to our previous provider. We have a named individual that we can contact as and when required; we have specific operatives that attend and they become familiar with our layout”,commented Sharon Lee, Health and Safety Advisor, SE Controls.
By eliminating unnecessary equipment and streamlining consumable deliveries, SE Controls have reduced their overall costs. The washrooms are now consistently fresh and well-stocked, offering an improved experience for both staff and visitors.
Our professional and proactive communication, dedicated account management, coupled with reliable service have significantly reduced SE Controls administrative burden.
Sign up to our email newsletter for news on our products and services, offers and advice on workplace hygiene. Opt out at any time. View our Privacy Policy. Please check your inbox/spam folder to confirm your subscription.
