Case Study: Hygenie Washrooms & The Valley Evesham

After more than a decade with their existing washroom services provider, The Valley Evesham’s team made the strategic decision to review their contract and benchmark it against others in the market.

Nestled in the heart of rural Worcestershire, The Valley is a vibrant shopping and leisure destination that attracts a wide variety of visitors year-round.

Their goal was to find a partner who could bring a fresh perspective, offer higher quality products, improve service reliability, and do so cost-effectively, without compromising standards.

Following a thorough review, The Valley Evesham chose Hygenie Washrooms after being impressed by our reputation for quality, professionalism, and customer care. From the outset, we have demonstrated a deep understanding of The Valley Evesham’s needs and delivered a seamless, well-organised transition.

As part of the new contract and service agreement, we have installed and manage:

• Branded entrance matting to protect flooring and reinforce The Valley’s branding
• Sanitary bins and baby change tables to support families and ensure inclusive facilities
• Urinal mats and air fresheners for freshness and odour control
• Nappy disposal units to add convenience for parents

Since partnering with Hygenie, The Valley Evesham has experienced a marked improvement in both service standards and operational efficiency. Our team ensure a smooth and professional transition from installation through service visits.

We have helped to deliver cost savings for our customer without compromising the standard of service and enhancing the quality of the products provided. We pride ourselves of the reliability and communicated of scheduled visits, providing the on-site team with complete peace of mind, ensuring facilities are always replenished, and ready for use.

Perhaps most impressively, The Valley has not received a single visitor complaint about its washrooms since making the change—something the facilities management team considers a strong testament to our professionalism and attention to detail.

“In my 13 years of facilities management I have to say one of the best installs I’ve been a part of—very professional and very organised. To date, we have had NO customer or visitor complaints – this speaks for itself. I would encourage you to make the move to Hygenie – you won’t regret it.”