Click to download the PDF version >>
As a large manufacturing company, Makita (UK) Limited had been using the same service provider for many years. Unfortunately, during the final two years of our agreement, the level of service declined significantly. We experienced ongoing issues with customer service, communication, and aspects of our contract, which ultimately led us to explore alternative suppliers.
Looking back, switching to Hygenie was one of the best decisions we made.
From the very beginning, Mary was absolutely fantastic. She took the time to understand our requirements and offered valuable advice on the most suitable services and products for our business. Her approach was refreshingly different. She was never pushy and instead focused on providing honest guidance and recommendations. In fact, I felt as though I had known Mary for years due to how approachable, supportive, and professional she was throughout the process.
Not only were we able to secure a far better service plan, but we also achieved significant cost savings. We were working within a very tight timeframe between the end of our existing contract and the start of our new agreement with Hygenie, yet Mary ensured everything was managed seamlessly and the deadline was met without issue.
The service we have received so far has been excellent. Communication is clear and consistent, and the transparency provided gives us complete confidence that everything is being delivered as promised. I receive email reports confirming when services have been completed, which is extremely valuable. For us, communication is key, and Hygenie have exceeded our expectations in this area.
We are extremely pleased that we made the switch to Hygenie. They have proven to be reliable, professional, and customer-focused, and we look forward to continuing our partnership for many years to come.
Laura Poole
Indirect Buyer
Makita Manufacturing Europe
Click here to download the full case study: Hygenie Case Study – MAKITA
Sign up to our email newsletter for news on our products and services, offers and advice on workplace hygiene. Opt out at any time. View our Privacy Policy. Please check your inbox/spam folder to confirm your subscription.
