Alcester Management Services Case Study

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Overview

The previous washroom supplier had worked with AMS for many years and delivered a reliable service with no issues. However, following their acquisition by a larger company, service standards began to decline , with missed visits and inconsistent servicing.

This prompted them to seek a new provider who could consistently deliver services on time, maintain agreed standards, and offer a more dependable, professional approach to supporting their facilities.

Business Challenges

• Reliability
• Consistent Service
• Maintained Standards

A Smarter, More Reliable Service

Hygenie’s advisory approach has made a clear difference to the way the washrooms and facilities are managed. From the outset, the Hygenie team was professional and demonstrated a strong understanding of exactly what was needed, offering practical guidance rather than a one-sizefits-all solution.

The Results

Since moving to Hygenie, AMS have noticed an immediate difference:

✅ Consistency of service

✅ Professional and reliable staff

✅ Friendly, efficient support

“Everyone in the company is helpful, friendly and professional.”

Praise for the Hygenie Team

Alcester Management Services were quick to highlight the people behind the service.

“Ryan is a little diamond.”

Conclusion

”In summary, choosing the right washroom provider is about more than products — it’s about trust, reliability, and knowing everything is taken care of.”

Hygenie delivers a professional, well-run service that removes pressure from the customer and ensures standards are met every time. For organisations looking for a partner they can rely on to manage their washrooms with care, consistency, and expertise, Hygenie truly stands out.