Mueller Europe Case Study

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Overview

After working with the same washroom supplier for over ten years, Mueller decided to review service provision and explore alternative options . While the previous supplier had delivered a long-standing service, expectations were no longer being met.

Hygenie was selected following an introduction from their sales rep, Mary. From the outset, there was confidence that Hygenie would deliver a higher standard of service and a more proactive level of support.

Business Challenges

• A long-standing supplier whose service levels had become inconsistent
• Limited communication around servicing and site visits
• A need for greater reliability, presentation and attention to detail

A Smarter, More Reliable Service

From the beginning, Hygenie’s advisory approach gave reassurance that the washrooms would be managed professionally. The team took time to understand the site’s requirements and provided clear guidance on the most suitable solutions.

Since switching to Hygenie, the difference has been clear. The service is consistent, reliable and well managed, with no faults or delays. Washrooms are well presented, smell fresh, and are maintained to a noticeably higher standard than before.

The Results

The move to Hygenie has delivered immediate improvements across both service quality and communication.

• Reliable, on-time servicing with no delays
• Improved presentation and freshness across all washrooms
• Clear communication and regular updates on site visits

Praise for the Hygenie Team

The standout difference has been the level of communication and professionalism shown by the Hygenie team. Updates are clear, site visits are well managed, and nothing is left to chance. The team’s attention to detail and customer care has made a noticeable impact.

“The communication is the biggest difference. They are very thorough and always keep us updated on site visits.”

Conclusion

Switching to Hygenie has proven to be a positive decision, delivering a more reliable, professional and well-managed washroom service. With strong communication, consistent standards and a team that genuinely cares about doing a good job, Hygenie has provided peace of mind and a level of service that stands out from previous providers.