Fresh Approach to Washroom Services

Stratford ArtsHouse establishes a fresh approach to washroom services and generates cost savings.

Stratford ArtsHouse provides a range of cultural activities and based in the centre of Stratford Upon Avon, the focal point of Shakespeare land. It has recently taken a new approach to ensuring a hygienic washroom environment for the high volume of visitors seeking a cultural experience by appointing expert providers, Hygenie to deliver this service.

The ArtsHouse had previously been supported through a long-term contract with a provider that proved to be expensive and provided poor customer service:

“We had been thinking about leaving the contract but the final trigger came when we received a water bill for £3500 as the urinal water management system had become faulty and this had not been identified by the provider.”

Hygenie reviewed the approach provided by the previous supplier and proposed an option that is delivering a better service that is also more cost effective. The key benefits of the change have been considerable including:

• Greater clarity on costs – There is now clarity on costs and the specific services delivered. This has provided the ArtsHouse with greater control of finances.
• Improved Value for money – All line items were considerably cheaper
• Customer Service – Hygenie’s customer service has been tailored to the ArtsHouse’ specific requirements. The personal approach to customer service is very evident.
• Clarity on deliverables – Hygenie does not add things into the service delivery that are not needed.

About Stratford ArtsHouse

Stratford ArtsHouse is an exciting and modern multi-purpose venue at the heart of beautiful Stratford-upon-Avon offering a diverse range of cultural, arts and educational activities.