Bromsgrove School

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History/Overview

After being taken over by a new supplier the service provided was no longer meeting our expectations, so we decided to review our agreement and look at other service providers. Hygenie had been recommended and a meeting was set up to discuss the schools needs and complexity.

What problems if any were you facing with your old supplier

The school’s previous supplier had been taken over by a new supplier. The previous supplier provided very poor customer service and did not provide the service agreed to the school. We then made the decision to review our contract with our previous supplier and look at what other suppliers were offering.

Why did you choose to move to Hygenie

After meeting with Mary we felt very reassured that the service that Hygenie would provide would be to a high standard and also felt that we would be very well looked after.

What’s changed since you moved to Hygenie

The service has been reliable and consistent on each visit and maintained to a high level.

Would you like to give any praise to Hygenie or mention anyone in the team?

Mary has been wonderful in helping us set up our new contract with Hygenie and is always avalbible to contact if we need to. The operatives that come to service our site, Bev and Zoe are both lovely and pleasant and both do a fantastic job.  

Please sum up your experience of using Hygenie?

The transition to Hygenie was very smooth and the team that looked after us was wonderful, which provided us with peace of mind and consistency.

Click here to download the full case study : Hygenie Case Study Bromsgrove School