Case Study: Hygenie Washrooms Supporting Lands’ End UK Head Office

Lands’ End UK, a well-established clothing retailer based in Oakham, Rutland, sought to enhance their washroom and toilet facilities at their head office. Having worked with their previous washroom service provider for ten years, they were looking for a fresh approach with improved service, upgraded equipment, and a more tailored solution to their needs.

Challenges and Solutions

The existing washroom products had been on-site for a long time and required an upgrade. Additionally, Lands’ End UK wanted a provider that could offer scheduled, booked-in services with the same driver for consistency and reliability. They were also keen to work with a company that provided a professional yet personal approach.

Following a period of research for a new provider by the Lands’ End Team, our exceptional service offering and competitive quote stood out. To meet Lands’ End UK’s needs, Hygenie replaced all old equipment with new, high-quality products, including floor matting, oxygen air fresheners, sanitary units, and toilet seat sanitisers. The services were scheduled at agreed intervals, ensuring minimal disruption to daily operations while maintaining hygienic and well-presented washrooms.

Results & Benefits

The transition to Hygenie was seamless, with all items exchanged within the agreed timeframe, ensuring no downtime. The new equipment enhanced the overall quality and presentation of the washrooms, providing a fresh and modern feel. The dedicated engineer assigned to the site provides consistent and reliable support, strengthening the client’s confidence in the service.

Lands’ End UK expressed their satisfaction with Hygenie’s approach, stating, “Following research for a new provider, the service and quote offered by Hygenie was by far the most positive. Communication has been exceptional from the outset, with any concerns addressed promptly and efficiently. This has reinforced our positive experience working with Hygenie as a new washroom partner. Hygenie are a professional, local, family-run business that truly understands the needs and expectations of its customers, delivering everything required with exceptional service.”