Case studies for Washroom Services in Solihull

Case Studies in depth look

Green Templeton College

Oxford University (Green Templeton College) selects Hygenie to deliver a ‘quality’ washroom experience for students

“Since providing the service, Hygenie has contacted us ahead of visits, been thorough, always on time, discrete and friendly. I would definitely recommend them to any other company in need of a change.”Nick Martin, Accommodation Manager, Green Templeton College, Oxford University

Green Templeton College is one of the 38 colleges within Oxford University. The College has recently appointed a new supplier – Hygenie Washrooms, to improve the “washroom experience” for the students that occupy the 230 rooms at the college.

The College has in-house and contract cleaners that clean student buildings and rooms every day. The standards set are high and listed in every building.
Before Hygenie was appointed the College had been receiving an unreliable service from a supplier that sometimes left bins overflowing and left in the sun. This was not only unsightly but was also unhealthy for the residents.

Green Templeton College selected Hygenie earlier this year, as they promised a more personal, extensive, reliable and competitive service. This promise is now being delivered, with Hygenie providing services to manage sanitary bins, air fresheners and water management systems for the urinals. It was also more efficient to have one supplier than a number of different companies providing this service.

“We selected Hygenie on the recommendation of another Oxford College. Since providing the service, Hygenie has contacted us ahead of visits; been thorough; always on time; discrete and friendly. I would definitely recommend them to any other company in need of a change.”Nick Martin, Accommodation Manager, Green Templeton College, Oxford University

About Green Templeton College, Oxford University

Green Templeton was established in 2008 and is Oxford University’s newest College. The College was formed by bringing together two main areas – medicine, health and the social sciences (Green College) and business and management (Templeton College). The college is a postgraduate college with a diverse and lively international student body. 60% of the students come from countries outside the UK., occupying 230 student rooms.

Birmingham and Solihull Mental Health Foundation Trust

Hygenie introduces a new service for effective management of sanitary waste for Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) has appointed Hygenie, a provider of washrooms services, to ensure that the management of sanitary waste is dealt with more effectively as part of a constant review of procedures.

There are a number of legal strict legal requirements that sanitary waste disposal must comply with including – Workplace (Health, Safety and Welfare) Regulation: the Environment Protection Act; The Water Industries Act and the Duty of Care Regulations. An internal review of the services delivered by the existing provider had identified the need to address risks of cross contamination, ligature and to provide more effective sanitary units. BSMHFT initiated a market testing exercise to identify providers that offered a proven solution to address this issue and selected Hygenie.

“We identified Hygenie as offering added value and an innovative product. The Hygenie team also contributed to workshops to develop the new approach and were available in supporting the Facility Team in introducing the new services concept.”Robert Macchi, Catering and Hotel services manager, BSMHFT

Hygenie started working with BSMHFT in October 2014 and the new approach has delivered the improvements and benefits required. BSMHFT now guarantees that washroom services meet legislation requirements and that the right services and products are delivered in the right place and they are delighted with the service offering from Hygenie.

About Birmingham & Solihull Mental Health NHS Foundation Trust
Birmingham and Solihull Mental Health NHS Foundation Trust provides mental health care to those people living in Birmingham and Solihull who are experiencing mental health problems. The Trust serves a culturally and socially diverse population of over a million and is one of the largest mental health foundation trusts in the country operating from over 50 sites in a variety of settings, from community based mental health teams through to acute wards and day centres.

About Hygenie

Hygenie is a Midlands based, family run business that provides washroom solutions that comply with all the latest legislation requirements. Hygenie provides the latest range of products and an excellent ‘washroom experience’ for all customers, visitors and staff to maintain the professional environment of your organization.

* The Workplace (Health , Safety and Welfare) Regulation 1992, Regulation 21; The Environment Protection Act 1990, Section 34; The Water Industries Act 1991; The Duty of Care Regulations, 1991

Stratford ArtsHouse

Stratford ArtsHouse establishes a fresh approach to washroom services and generates cost savings

“We have absolute trust in Hygenie and that nothing is too much trouble. We are really very happy with the service and the new equipment that has been installed.”Clare Allen, General Manager, Stratford ArtsHouse

Stratford ArtsHouse provides a range of cultural activities and based in the centre of Stratford Upon Avon, the focal point of Shakespeare land. It has recently taken a new approach to ensuring a hygienic washroom environment for the high volume of visitors seeking a cultural experience by appointing expert providers, Hygenie to deliver this service.

The ArtsHouse had previously been supported through a long-term contract with a provider that proved to be expensive and provided poor customer service,

“We had been thinking about leaving the contract but the final trigger came when we received a water bill for £3500 as the urinal water management system had become faulty and this had not been identified by the provider.”Clare Allen, General Manager, Stratford ArtsHouse

Hygenie reviewed the approach provided by the previous supplier and proposed an option that is delivering a better service that is also more cost effective. The key benefits of the change have been considerable including:

  • Greater clarity on costs – There is now clarity on costs and the specific services delivered. This has provided the ArtsHouse with greater control of finances.
  • Improved Value for money – All line items were considerably cheaper
  • Customer Service – Hygenie’s customer service has been tailored to the ArtsHouse’ specific requirements. The personal approach to customer service is very evident.
  • Clarity on deliverables – Hygenie does not add things into the service delivery that are not needed
About Stratford ArtsHouse

Stratford ArtsHouse is an exciting and modern multi-purpose venue at the heart of beautiful Stratford-upon-Avon offering a diverse range of cultural, arts and educational activities.